Refund Policy
Vroqi Refund Policy
At Vroqi, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to address your concerns.
Refund Policy
30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you have 30 days from the date of purchase to return the product for a full refund.
How to Request a Refund
To initiate a refund, please follow these steps:
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Contact Us: Email our customer support team at support@vroqi.com within 30 days of your purchase. Include your order number, the reason for the return, and any supporting details or photos if the item is damaged or defective.
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Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the product.
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Return the Product: Ship the product back to us in its original packaging, including all accessories, manuals, and documentation. The product must be in the same condition that you received it.
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Refund Processing: Once we receive the returned product, we will inspect it to ensure it meets our return policy criteria. If approved, we will process the refund to your original payment method. Please note that it may take a few business days for the refund to appear on your account, depending on your payment provider.
Conditions for Refunds
- The product must be returned within 30 days of the purchase date.
- The product must be in its original packaging and in the same condition as when you received it.
- All accessories, manuals, and documentation must be included.
Non-Refundable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@vroqi.com with your order number and a description of the issue. We will work with you to resolve the problem promptly.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us at:
Email: support@vroqi.com
We are committed to providing excellent customer service and ensuring your satisfaction. Thank you for shopping with Vroqi!