Shipping Policy
Vroqi Shipping Policy
At Vroqi, we are committed to delivering your orders promptly and securely. Please review our shipping policy below for detailed information on our shipping procedures, delivery times, and other important details.
Shipping Methods and Delivery Times
Standard Shipping:
- Delivery Time: 7-15 business days
- Shipping Cost: Calculated at checkout
Express Shipping:
- Delivery Time: 4-10 business days
- Shipping Cost: Calculated at checkout
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Vroqi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Vroqi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping
At this time, we do not ship outside of the designated regions mentioned at checkout.
Contact Us
If you have any questions about our shipping policy, please contact us at:
Email: support@vroqi.com
We strive to provide the best shopping experience and customer service. Thank you for shopping with Vroqi!